IT Help Desk & NOC Services Toronto

Clarity IT Help Desk Services and Infrastructure Support provide the IT support, guidance and advice on the best technology solutions for your business, based in Toronto. 

Clarity’s collaborative team based approach means we work with your IT team. Clarity IT specialists are an extension of your team. If you don’t have an IT team, then Clarity’s IT specialists can become part of your team. Taking care of your office needs without the additional costs of a full IT department. 

Clarity IT Help Desk Services

You can set up your infrastructure, but you may need additional support. That’s where Clarity IT Support Services can help. 

Help Desk services cover support for users and their devices (laptops, desktops, workstations, smartphones, tablets, and much more). We offer both “Per-Device” services and “Per-Incident Time” services with the ability to mix-and-match.

Help Desk Per-Incident Time services, a block of time in hours to be used on an as-needed / ad-hoc basis as assigned by you. Dispatch services (including call handling) and Ticket Creation are not included with Per-Time services and must be purchased separately or are billed from the block of time as the services are used. 

Help Desk Per-Device services, flat fee for unlimited service (for the service level that you choose) for the specified device. Dispatch and Ticket Creation is included for any and all onboarded devices.

Help Desk Services Cover Support for Users and Their Devices

Clarity IT Help Desk Services offer:

  • RMM Alerts (laptops, desktops, workstations, smartphones, tablets)
  • Troubleshooting (E-Mails, Phone, Chat)
  • Technical Support / Remediation
  • Hardware Driver installation
  • Basic Configuration and/or diagnostic of OS and network connectivity
  • Core native application support, O365 / G-Suite, Remote Desktop Server 
  • Connectivity to printers, servers
  • Spyware / Virus Removal / Remediation / Containment
  • Patch Management 

Network Operations Center (“NOC”) Services

We think of our NOC services as responding and supporting the critical devices that you care about that should never go down without somebody knowing about it. 

NOC services cover support for back end infrastructure and mission critical devices (servers and network appliances) to ensure business continuity.

NOC Per-Device services, flat fee for unlimited service for the specified device. Dispatch and Ticket Creation is included for any and all onboarded devices.

Network Operations Center (“NOC”) Services cover support for critical devices in your IT infrastructure

Clarity IT NOC Services offer:

  • RMM Alerts
  • Production Servers
  • Hypervisors
  • Network Appliances
  • “Noise” ticket filtering
  • False-positive / ticket validation
  • Full Technical Support / Remediation
  • Patch Remediation
  • Recommendations 

Connect with Clarity to find out how Clarity IT Help Desk and NOC Services in Toronto can free up your IT resources and time.