IT Help Desk

Clarity IT Help Desk Services and Infrastructure Support provide the IT support, guidance and advice on the best technology solutions for your business, based in Toronto.

Clarity’s collaborative team based approach means we work with your IT team. Clarity IT specialists are an extension of your team. If you don’t have an IT team, then Clarity’s IT specialists can become part of your team. Taking care of your office needs without the additional costs of a full IT department.

What is IT Help Desk Services?

IT Help Desk Services are a type of technical support service that helps users resolve issues related to their computer hardware, software, and network. These services are crucial in maintaining the functionality and efficiency of an organization’s business, ensuring smooth operations and minimizing downtime.  

Clarity’s IT Help Desk Services brings high-level technical support 24hrs every day of the week (24x7x365). 

Clarity IT Help Desk Services

You can set up your infrastructure, but you may need additional support. That’s where Clarity IT Support Services can help.

Help Desk services cover support for users and their devices (laptops, desktops, workstations, smartphones, tablets, and much more). We offer both “Per-Device” services and “Per-Incident Time” services with the ability to mix-and-match.

Help Desk Per-Incident Time, a block of time in hours to be used on an as-needed / ad-hoc basis as assigned by you. Dispatch services (including call handling) and Ticket Creation are not included with Per-Time services and must be purchased separately or are billed from the block of time as the services are used.

Help Desk Per-Device, flat fee for unlimited service (for the service level that you choose) for the specified device. Dispatch and Ticket Creation is included for any and all onboarded devices.

Desktop Supported Operating Systems

  • Microsoft Windows: All versions that have not reached EOL (End of Life) / EOS End of Support.
  • Apple OSX: All versions that Apple actively maintains patches and security updates.

Desktop Supported Software Applications (including but not limited to)

  • Adobe Professional Suite.
  • Firefox / Chrome / IE / Edge / Safari Browsers. 
  • Google G-Suite. 
  • Google Chrome.
  • Microsoft Office 365 Microsoft Office Suite(Windows/Mac).

  • Mac Mail / Thunderbird. 
  • Quickbooks / Sage.
  • Various Antivirus applications.

Help Desk Services Cover Support for Users and their Devices

  • RMM Alerts (laptops, desktops, workstations, smartphones, tablets).
  • Troubleshooting (E-Mails, Phone, Chat). 
  • Technical Support / Remediation. 
  • Hardware Driver installation.
  • Basic Configuration and/or diagnostic of OS and network connectivity. 
  • Core native application support, O365 / G-Suite, Terminal Server.

  • Connectivity to printers, servers. 
  • Spyware / Virus Removal / Remediation / Containment.
  • Patch Management.

Interested in a Fully Managed Complete IT Solution?

Add Managed NOC (Network Operations Center) Services to ensure the stability and reliability of your IT infrastructure with a team to monitor and manage your network..

Implement Managed SOC (Security Operations Center) Services to ensure the security and compliance of your IT infrastructure.

Connect with us to find out how Clarity’s IT Help Desk Services can support your business.